At Siddhivinayak Global Trade, we are committed to providing quality plastic disposable plates, bowls, meal trays, takeaway containers, and related food packaging products. We aim to maintain customer satisfaction through transparent business practices and reliable manufacturing standards. Please review our Return & Refund Policy carefully before placing an order. This policy explains the conditions for product returns, replacements, order cancellations, and refunds.
All orders placed with Siddhivinayak Global Trade are subject to product availability, order confirmation, and agreed payment terms.
Customers are requested to verify product specifications, sizes, quantities, packaging requirements, pricing, and delivery details before confirming an order.
Bulk orders, wholesale purchases, and customized manufacturing orders may require partial or full advance payment depending on the agreed terms.
Once an order is confirmed and manufacturing or processing has started, cancellation and refund eligibility will depend on the order status and the conditions outlined in this policy.
We aim to deliver products that meet the agreed specifications and quality standards.
Returns or replacements may be considered under the following circumstances:
– Products received are damaged or defective.
– Incorrect products, sizes, or quantities are delivered compared with the confirmed order.
– Products have manufacturing defects affecting their intended use.
– Products received do not match the agreed product specifications.
Customers should report any such issue within 48 hours of receiving the delivery, wherever reasonably possible.
Return requests must include the order details, a description of the issue, and clear photographs or videos of the affected products.
All return requests are subject to verification and approval. This reporting period does not limit any rights available under applicable law.
Certain products may not be eligible for return or exchange unless they are defective, incorrectly supplied, or otherwise required to be accepted under applicable law.
These may include:
– Products manufactured according to customer-specific requirements or custom specifications.
– Products that have been used, altered, or damaged after delivery.
– Products returned due to a change of mind after order confirmation, where no return arrangement was agreed.
– Products damaged due to improper handling, storage, or usage by the customer.
– Products that have been contaminated or are unsuitable for safe resale due to customer handling.
For hygiene and product safety reasons, returned disposable food packaging products must be unused and kept in suitable condition wherever applicable.
If you receive damaged, defective, or incorrect products, please contact Siddhivinayak Global Trade as soon as possible after delivery.
To help us review your request, please provide:
– Order number or invoice details.
– Product name, size, and quantity.
– Photographs or videos showing the damage or defect.
– A brief description of the issue.
– Details of the affected packaging or cartons, where relevant.
Our team will review the information and may request additional details to verify the issue.
Depending on the circumstances, we may offer a product replacement, supply of missing quantities, or an appropriate refund.
We will work toward a fair resolution in accordance with the agreed order terms and applicable law.
Siddhivinayak Global Trade manufactures and supplies disposable plastic products for businesses, distributors, wholesalers, retailers, and other commercial customers.
Bulk and wholesale orders may involve production planning, raw material allocation, packaging, and transportation arrangements.
Returns of correctly supplied bulk orders are generally not accepted for reasons such as changes in market demand, excess inventory, or changes in purchasing requirements, unless otherwise agreed in writing.
However, complaints involving manufacturing defects, incorrect specifications, shortages, or damaged products will be reviewed individually.
Any approved return, replacement, or refund will be handled according to the confirmed order terms and applicable legal requirements.
Products manufactured according to specific customer requirements, including custom sizes, designs, specifications, packaging, or production quantities, may have special cancellation and return conditions.
Once production has started, customized orders generally cannot be cancelled or returned for a change of mind unless otherwise agreed.
If a customized product does not meet the agreed manufacturing specifications or has a verified manufacturing defect, customers may contact our team for review and appropriate resolution.
Any refund or replacement will depend on the nature of the issue, the agreed order terms, and applicable law.
Customers who wish to cancel an order should contact Siddhivinayak Global Trade as early as possible.
– Orders may be cancelled before manufacturing, processing, or dispatch begins, subject to confirmation from our team.
– If manufacturing or processing has already started, cancellation charges may apply based on actual expenses incurred and agreed order terms.
– Customized manufacturing orders may not be eligible for cancellation once production has started.
– Orders that have already been dispatched may not be cancelled through the standard cancellation process.
If an order is cancelled by Siddhivinayak Global Trade due to product unavailability or operational reasons, any payment received for unfulfilled products will be refunded in accordance with applicable law and agreed terms.
Refunds may be approved under the following circumstances:
– Payment was received for an order that could not be fulfilled.
– Duplicate or excess payment was made by the customer.
– Damaged or defective products were supplied and a refund is an appropriate resolution.
– Incorrect products were delivered and a replacement cannot reasonably be arranged.
– An order was cancelled before processing or manufacturing began, subject to agreed terms.
Refund requests will be reviewed based on the order details, payment records, and supporting information.
Where appropriate, customers may be offered a replacement or correction of the supplied order instead of a refund, subject to their applicable rights.
Once a refund request is reviewed and approved, Siddhivinayak Global Trade will initiate the refund through the original payment method wherever possible.
Refunds may be processed through bank transfer, UPI, or another mutually agreed payment method.
Our standard target refund processing time is 5–10 business days after approval, unless a shorter period is required by applicable law.
The actual time for the refunded amount to appear in the customer's account may depend on the bank or payment service provider.
Customers will be informed if additional payment information or documentation is required to complete the refund.
Transportation and return shipping arrangements will depend on the reason for the return and the agreed delivery terms.
– If incorrect, damaged, or defective products are supplied due to an error attributable to Siddhivinayak Global Trade, reasonable return transportation arrangements or costs will be handled by us where applicable.
– For returns accepted as a customer-requested exception, return transportation charges may be the customer's responsibility.
– Customers should not return products without receiving return instructions from our team.
Any applicable transportation charges will be communicated before arranging the return wherever possible.
All return requests may be subject to inspection and verification.
Customers should retain the original invoice, relevant product packaging, and supporting photographs until the issue is resolved.
Our team may inspect the affected products or request samples to assess the reported issue.
Once the review is completed, customers will be informed about the approved resolution, which may include replacement, correction of quantities, refund, or another mutually agreed solution.
We reserve the right to decline return requests that do not meet the applicable policy conditions, provided that doing so does not conflict with statutory customer rights.
Customer satisfaction is important to Siddhivinayak Global Trade. We aim to resolve genuine concerns related to product quality, manufacturing specifications, delivery discrepancies, payments, and order fulfillment fairly and professionally.
If you experience any issue with your order, please contact our team with the relevant details.
We will review the complaint and work toward an appropriate resolution based on the circumstances and applicable legal requirements.
Siddhivinayak Global Trade may update this Return & Refund Policy from time to time to reflect changes in business operations, manufacturing processes, customer service practices, or applicable regulations.
Any changes will be published on this page with an updated effective date.
Customers are encouraged to review this policy before placing an order. Changes will not override applicable statutory rights or existing contractual commitments.
For return requests, refund inquiries, damaged product complaints, or order-related assistance, please contact us using the information below:
Siddhivinayak Global Trade
Business Address:
Dwarika Empire, Office No. 204,
Second Floor,
Manhar Plot, Street 17/19 Corner,
Opp. Rastriya Sala,
Rajkot, Gujarat, India.
Phone Numbers:
+91 98981 46452
+91 96016 44446
+91 97248 01909
Email Address:
[email protected]
When contacting us regarding a return or refund, please provide your order number, invoice details, product information, and a description of the issue to help us process your request efficiently.